google-site-verification=PNGc9Z-IvGcJRqtW4kkQYPTl9Q0N_EgkQF9cbNdPeQc
Live Chat

Quick Links

Featured Brands









Site Reviews
We love hearing your feedback. Good, bad or ugly, let us know. That is the only way we can evaluate our success.

December 15th, 2014

Thank you for promptly resolving this issue. I appreciate the great customer service!

Thanks Again!

Greg M.

---

March 3rd, 2014

Just wanted to let you know that my purchase experience with you guys was great! Will definitely return to the website for future needs,

Levi

---
November 21st, 2013.

Hi Mike,

Thank you for following up with your first email and an update on the second. Its nice to have his type of response as a new customer. There are a lot of choices on the internet now and sending money to a company you have not had dealings with can make someone wonder about the buying experience. Getting a fast response is nice. I look forward to dealing with Trident again.

Thanks,

John

---
View Single Post
Unread Today, 02:19 PM #195
Senior Member

LXCam's Avatar

Join Date: Apr 2013
Location: SoCal
Posts: 357
Default Re: GearWrench 120XP buy

I just wanted to comment on Mike's customer service being top notch. I contacted him about some additional tools I wanted and he took care of business without hesitation and accommodated my needs in a most satisfactory manor!.

Thanks again Mike, Cam
LXCam is online now Report Post Reply With Quote
---
View Single Post
Unread 08/22/2013, 11:58 AM #193
Senior Member

archirelic's Avatar

Join Date: Sep 2010
Location: Texas
Posts: 1,465
Default Re: GearWrench 120XP buy

Just got my 80700P in the mail this morning! Fast shipping + excellent pricing!!! The set is Made in Taiwan at that!
__________________

archirelic is online now Report Post Reply With Quote
---
July 25th, 2013
Mike,

I received the Ratchet order yesterday. Thank you for the excellent service and fast shipping of your product. I will be ordering again in the future.

Brandon

Sent from my iPad

---
July 24th, 2013
I would like to thank you for the great customer service you provided, I got my tools early in the morning on Saturday which allowed me to spend more time with my family before I left. This is so far the best customer service I've received from a company, I will more than likely use your website again knowing that you go above and beyond to satisfy your customers. I will also recommend your services to my friends and co-workers, my expectations were exceeded in every way. Again, thank you for your support and professionalism. I was very impressed and greatly satisfied.

Sincerely,

Allan R.
---

facebook

Carlos Iglesias commented on Trident Industrial Supply's photo.

Carlos wrote: Mike, you guys are relentless in the most positive of manner!! Lovin it... but I guess that's obviou since this will be my third purchase order with ya'll!!

Reply to this email to comment on this photo.

See Comment

---
07-23-2013, 11:59 PM #109
Senior Member

Join Date: Aug 2012
Location: Wichita, Ks
Posts: 274
Default Re: GearWrench 120XP buy

Quote:
Originally Posted by Mike-Trident View Post
I can check in the morning... I looked at my dealer portal and it shows 7 left (I know, 7???). Most likely those are already allocated for someone else, but have not shipped. Plus, I have to get the deal finalized so we can get the discount.

Mike
Now this.... This is customer service!!!
Fast LT1 is online now Report Post

---
Unread 07-08-2013, 10:27 AM #166
Member

Join Date: Jan 2013
Posts: 35
Default Re: official Trident hot deals thread?

Thanks guys. Got my Armstrong ball peen dead blow hammer in.
The discount as well as free shipping made it a good deal.
Attached Images
File Type: jpgimage.jpg (146.4 KB, 54 views)
ladrones is offline Reply With Quote
---
07-08-2013, 02:29 PM
Senior Member

Join Date: Oct 2012
Location: Lowell, Mi
Posts: 525
Default Re: Trident Order

Quote:

Originally Posted by Mike-Trident
Thank you so much. I have notated your order.
Hello, can you cancel the back ordered item?
I would still like the stubby ratchet to be sent though.
I also sent you an email about this, figured I would also pm you.

Thank you
DirtRoad
Hey Rand:
Just wanted to make sure your received Taylor's email. She went ahead and cancelled the item and shipped the other.

Let me know if you need anything else.

Best Regards,

Mike
Yes i received her email, thank you, you guys are great, will be ordering more here soon.

Thanks Rand. I appreciate it. Would you mind if I posted your message on our website reviews section?
Yes definitely fine by me!
__________________
My slooooow shop build
http://www.garagejournal.com/forum/s...d.php?t=173648
---
07-02-2013, 08:59 PM #1
Member

ford guy's Avatar

Join Date: May 2005
Location: Virginia Beach, VA
Posts: 95
Default Kudos to Trident Industrial Supply

I, like a lot of you, jumped on the Gearwrench deal from Trident Supply in the Hot Deals thread last month. I patiently tracked my Gearwrench ratchets & they showed as being delivered….however, I was still at work & had to wait several hours.
Much to my dismay, I arrived home and my package was nowhere to be found. I’ve lived in my house for over ten years and had A LOT of tools & “stuff” delivered without a single loss. So did somebody steal it, did one of my neighbor grab it for me? who knows…..

A call to Mike at Trident set my mind at ease. He called Fed Ex & got the ball rolling… In my opinion, Fed Ex could care less, and their “investigation” was closed. No determination was made, and I still don’t know where the package is. I followed up with Mike at Trident & he immediately sent a new set of ratchets. After I voiced my concerns that somebody may have stolen it from my front porch, I suggested having Fed Ex put the package on my back porch. Mike attached a fluorescent label stating to put the package on the back porch, of course, they didn’t do that!
I arrived home today, and my package was on the front porch sitting in the rain! All is well & I’m a happy guy!

Thanks to Mike at Trident Industrial Supply for providing superior customer service,
and I highly recommend them to all of my GJ brethren.

Bob
__________________
USN Retired, Hotrodder, Fabricator...Ford Guy
---
06-28-2013, 12:03 PM #157
Senior Member

gagreen's Avatar

Join Date: Mar 2013
Location: Indiana
Posts: 266
Default Re: official Trident hot deals thread?

Your service is top notch, not something I would ever put with an industrial supply place and a low volume buyer like me. Got my Blackhawk and Proto order in today well packaged and with your catalog. This will not be my last order. Thanks again
gagreen is offline Reply With Quote
---
06-26-2013, 10:58 AM #129
Junior Member

Join Date: Feb 2013
Posts: 12
Default Re: official Trident hot deals thread?

very nice, I place an order at 4:45 on Tuesday and it has delivered to me at 10:57 weds

nice work Mike
HOOT40 is offline Reply With Quote
---
06-26-2013, 11:53 PM #149
Senior Member

71goldss's Avatar

Join Date: May 2012
Location: Northern Calif
Posts: 424
Default Re: official Trident hot deals thread?

Received my 3pc Gearwrench 120xp ratchet set from Trident today. Very pleased with them so far. Used all three sizes pretty extensively this afternoon along side my Craftsman thin profile set. I've never had round handled ratchets before and they fit my hand great and feel very comfortable. In all honesty though, I really can't tell the difference in tooth count between these and my 60 tooth Cmans. I thought there would be a very noticeable difference, but not seeing it. Still, great ratchets so far, and I still plan on picking up the 120xp 4pc flex head set.
71goldss is offline Reply With Quote
---
06-25-2013, 05:37 AM #115
Senior Member

The Ratchet Man's Avatar

Join Date: Jul 2010
Location: Georgia
Posts: 257
Default Re: official Trident hot deals thread?

Placed my order lastnight. Great price for the Gearwrench mid-length sockets Mike. You even beat the eBay...

Thanks.
The Ratchet Man is offline Reply With Quote
---
06-25-2013, 06:21 AM #116
Senior Member

SignalZero's Avatar

Join Date: Apr 2013
Location: Central Florida
Posts: 189
Default Re: official Trident hot deals thread?

Just ordered the GW 84tooth cushion grip 3/8 ratchet and a socket to fill a gap on my 1/4 drive SAE tray. Looking forward to having a new "go-to" ratchet.
Hope it's okay that I used the Facebook code for 20% with the GJ shipping code. I had trouble with the GJ 20% code, but it was my fault. I wasn't putting in the "-20". Figured that out when I did the FB code. I still listed my GJ username in comments.

Thanks!
-Paul
SignalZero is offline Reply With Quote
---
06-17-2013, 03:12 PM #132
Senior Member

mscribellito's Avatar

Join Date: Apr 2012
Location: SC
Posts: 155
Default Re: Gearwrench 120xp Ratchet Promotion

Mine were delivered today! Can't wait to get home and open them up. I'm swapping motors out this weekend in two fox bodies so I am sure they will get plenty of use! It was a pleasure doing business with your company, Mike. You have definitely gained a faithful customer!
__________________

2004 Dark Shadow Grey GT
mscribellito is offline Reply With Quote
---
06-17-2013, 01:06 PM #131
Senior Member

cheechi's Avatar

Join Date: Feb 2012
Posts: 775
Default Re: Gearwrench 120xp Ratchet Promotion

Quote:
Originally Posted by Mike-Trident View Post
They are an expensive set, but I bet I can knock them down to $205.

EDITED:
I really should have researched cost a bit better. Every cost I uploaded is based on a fixed markup. I need to go in and adjust markups based on dollar value.
Quote:
Originally Posted by Mike-Trident View Post
I am sure that we will do a nice promotion for GJ users.
See this isn't the same old 'Im in retail how much can I get' attitude that I hate. I will happily buy more stuff from you just based on that. Don't change.

I used to work for a small company who had that attitude, got big (for a local company) enough that they didn't think they had to think that way anymore. I worked in repair though, maybe I had no business caring about the retail part to begin with.

cheechi is offline Reply With Quote
---
06-15-2013, 01:50 PM #113
Senior Member

Join Date: Oct 2012
Location: Lowell, Mi
Posts: 556
Default Re: Gearwrench 120xp Ratchet Promotion

Fantastic customer service!

Highly recommend!
__________________
My slooooow shop build
http://www.garagejournal.com/forum/s...d.php?t=173648
DirtRoad is offline Reply With Quote
---
06-15-2013, 11:05 AM #110
Senior Member

Join Date: Nov 2011
Location: Loganville, GA
Posts: 222
Default Re: Gearwrench 120xp Ratchet Promotion

Yes, the email follow-ups after my order was placed and when it shipped felt like GREAT customer service to me......and then Mike joins the forum to be involved in the discussion and is very responsive to questions

I have Trident in my Tools bookmarks folder now.
__________________
Bill
billswebspace.com
wrh3 is offline Reply With Quote
---
06-15-2013, 11:01 AM #109
Junior Member

Join Date: Feb 2013
Location: MD
Posts: 15
Default Re: Gearwrench 120xp Ratchet Promotion

I just wanted to say that I haven't received my order yet, but I got wonderful customer service from Trident (via email) saying my order was received and that I'd be expecting a tracking number soon. As all of you guys probably know, getting that kind of service today and from an online company is a rarity today.

Props to Trident and I look forward to receiving my order and doing future business!
MystralHawk is online now Reply With Quote
---
06-14-2013, 11:45 AM #83
Junior Member

Join Date: Feb 2013
Posts: 2
Default Re: Gearwrench 120xp Ratchet Promotion

Another ordered the 4 piece flex head set.
Good Customer Service.
Thanks.
hsd73can is offline Reply With Quote
---
Old 06-13-2013, 12:37 PM #20
Senior Member

Join Date: Jul 2012
Posts: 243
Default Re: Gearwrench 120xp Ratchet Promotion

Got a Fedex tracking number already, and I just ordered this morning.
pfctblu is offline Reply With Quote
---
06-13-2013, 03:28 PM #31
Member

Join Date: Jan 2013
Location: Tracy, ca
Posts: 45
Default Re: Gearwrench 120xp Ratchet Promotion

Mike, glad to have you here on GJ! I just placed my order last night as I didn't want to miss out on the sale. I should've waited because I too was looking for that 3/8 stubby non flex. Oh well, I purchased the flex version and will have to work with that for now. Thanks for the quick shipping and great customer service.
Ah4449 is offline Reply With Quote
---
06-13-2013, 05:03 PM #43
Junior Member

Join Date: May 2013
Posts: 23
Default Re: Gearwrench 120xp Ratchet Promotion

Just FYI, Trident contacted me regarding my order, but the email went to my spam inbox. So check you spam just in case. Their customer service was great and responded really quick.
rono is offline Reply With Quote
---
06-13-2013, 09:46 AM #14
Junior Member

Join Date: May 2013
Posts: 18
Default Re: Gearwrench 120xp Ratchet Promotion

Should be getting mine early next week, got few moer items other then the wrenches. Will update once they arrive, but as I said so far there CS has been great and responsive.
agpatel is offline Reply With Quote
---